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Evidence Guide: PRMWM32B - Inform and educate clients on waste management issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PRMWM32B - Inform and educate clients on waste management issues

What evidence can you provide to prove your understanding of each of the following citeria?

Determine requirements for provision of information or advice to client

  1. Determine need for provision ofinformation from log of common client inquiries, review of client compliance levels, new waste management trends and issues and changes in services provided
  2. Determine information requirements through discussion with clients and relevant interest groups
  3. Identify and incorporate requirements of relevant legislation, industry codes of practice and company requirements in information requirements
Determine need for provision ofinformation from log of common client inquiries, review of client compliance levels, new waste management trends and issues and changes in services provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine information requirements through discussion with clients and relevant interest groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and incorporate requirements of relevant legislation, industry codes of practice and company requirements in information requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice to client

  1. Provide relevant information in a clear and manner
  2. Provide client with opportunity to confirm understanding and seek clarification
  3. Provide client with reliable documentation and publications suitable to client and nature of waste management services for ongoing reference
  4. Ensure information provides client with practical options for the effective management and minimisation of waste
Provide relevant information in a clear and manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with opportunity to confirm understanding and seek clarification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with reliable documentation and publications suitable to client and nature of waste management services for ongoing reference

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information provides client with practical options for the effective management and minimisation of waste

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to obtain access to additional information as required

  1. Provide sources of additional information to ensure client can follow up when required
  2. Provide details on company services to assist in future service provision as required
  3. Ensure information on community, government and industry services is available and provided to the client where requested
Provide sources of additional information to ensure client can follow up when required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide details on company services to assist in future service provision as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information on community, government and industry services is available and provided to the client where requested

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects of competency

Accurate determination of requirements for provision of information or advice to client.

Communicates clear and accurate information and advice to client.

Provides client with opportunities to confirm understanding and seek clarification.

Assists client to obtain access to additional information, including providing sources and resources.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Waste minimisation strategies.

Current issues in waste management.

Legal implications

Company requirements.

Sources of waste management information.

Available government services.

Dangerous goods in use.

OHS hierarchy of control.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

interpersonal communication

listening and provision of feedback

assessing client capacities

presentation of information

demonstrating.

Resources required to assess this unit

The following resources should be available:

range of waste management issues

identified client target groups

resources for education

role play

case studies.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Evidence of competency is best obtained by observing activities in the field and reviewing information provided to client on waste management issues. If this is not practicable, observations in realistic simulated environments may be substituted.

Consistency in performance

Assessment requires that strategies meet the objectives of clients and comply with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it will be necessary to assess the unit within a variety of waste management environments or different client needs to assess competency in the information provided on waste management issues.

Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written audit, questions are to be identical.)

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Note: All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this competency standard.

1

Perform the process

2

Perform and administer the process

3

Perform, administer and design the process

How can communication of ideas and information be applied?

2

Communicate clearly and effectively with relevant personnel and clients about waste management issues.

How can information be collected, analysed and organised?

2

Gather information from a number of sources (including regulatory sources, relevant personnel, relevant legislation, personnel training records and company specifications) about waste management issues.

How are activities planned and organised?

2

Plan and organise activities to impart appropriate information to clients.

How can teamwork be applied?

2

Work effectively with relevant personnel to determine waste management issue.

How can the use of mathematical ideas and techniques be applied?

2

Conduct and document appropriate mathematical calculations.

How can problem-solving skills be applied?

1

Provide appropriate information to solve client's problems.

How can the use of technology be applied?

1

Demonstrate understanding of technological principles and physical skills to use appropriate equipment.

Required Skills and Knowledge

Refer to Evidence Guide

Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit.

Assessment methods include discussion with client, review of past service records and visual inspection.

Client/company includes all forms of business enterprise in this context including government agencies, local governments/councils, private and public companies and residents/ratepayers.

Cost-effective implies a balance between affordable by the client, achieve effective solution and enable profit to be achieved by operator.

Information includes but is not limited to all aspects of waste management, impacts on the environment and health, waste minimisation legislation and controls and waste management services available.

Need for provision of information will typically arise from client waste management needs and requirements, compliance requirements, environmental considerations, health considerations and waste disposal cost considerations.

Performance of this unit is carried out in accordance with relevant requirements of the following:

Australian Standards

environmental regulations

legislative requirements

manufacturers' specifications

organisational procedures

relevant state/territory regulations.

Relevant legislation and codes cover state and federal:

consumer protection

dangerous goods

duty of care

industry codes of conduct

public and other liability

Australian Standards

environmental protection legislation.

Responsibilities and capacities may include costs and availability of trained and/or licensed persons and maintenance of site.

Sources of information include company publications, government information documents and industry publications.